A – Shipping & Address
- Please accurately provide your address and remember to spell out the destination city. Abbreviations, misspellings, and typos can result in delayed delivery.
- Packages do not ship from our distribution center on Sunday or any US holidays.
- Orders placed on weekends and holidays will be processed the next business day.
- we don’t ship to P.O. Boxes, military Bases, post offices, Hotels, UPS stores, DPO, APO , FPO, Address, mailboxes or pack, and ship facilities.
- At this time, we only ship to contiguous United States.
- DELIVERY TIME: 3-5 BUSINESS DAYS
B – Processing Time
All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Tuesday.
C – Delivery status
You will get a shipped email when the order has been handed over to our shipping courier. This email includes the shipping carrier and tracking number for following the latest shipping updates.
D – Multiple Shipping Addresses
At this time, we can only ship to one address per order. To ship items to more than one address, create a separate order for each shipping address.
E – Restricted Hazardous Items
Certain items considered to be hazardous materials include Aerosols and Alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, fragrances etc.) These items are required by the U.S. Department of Transportation and air transport restrictions and regulations, should be shipped via Ground.
F – Refused Packages
A $20 will be deducted from refund of refused packages as Non-Delivery Fee.
G – Shipping Cost
FLAT SHIPPING RATE: $7.95
H – Out of Stock
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email.
I – Combine orders
Unfortunately, you cannot combine your orders.
We accept returns within 30 days of purchase. For all returns, please email firstname.lastname@example.org to request your return authorization number (RA).
EXCHANGES & REFUNDS:
We don’t accept exchange.
Refund, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
NOTE: No exchange or refund on sale items unless product is faulty.
You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error.
– If the return is not a result of our error and your item is returned unopened within 30 days of delivery, we will grant a credit total amount of your payment minus the original shipping charge and actual return shipping fees
– If an order is refused by the recipient or returned after tow delivery attempts, the purchaser will be responsible for the fees associated with the shipment and return. These fees will be deducted from the order refund.
NOTE : Please allow up to two weeks for the return to be processed, at which time a refund will be made.
As we are not responsible for your order when it leaves our warehouse, Our carriers present insurance (MAX:$100) for missing or damaged which happened during shipment. We also provide and recommend the optional extra insurance from ROUTE company in checkout in your cost.